Looking to understand Aircall’s per-minute pricing for 800 (toll-free) numbers? This guide breaks down inbound and outbound billing, minute rounding, bundles, and best practices to manage your telecom costs effectively.
How Aircall Billing Works for 800 Numbers
Aircall’s billing model is based on per-minute usage, with toll-free (800) numbers carrying additional charges. Here’s how it works:
- Inbound calls to toll-free numbers incur per-minute charges, separate from standard inbound calls (Nextiva, support.aircall.io).
- All inbound toll-free calls are billable, as they use higher-priced prefixes (support.aircall.io).
- Outbound calls to toll-free numbers may also attract charges, depending on your plan
Per-Minute Rounding Policy
Aircall applies a per-minute rounding policy: any call under one minute is rounded up to one full minute (support.aircall.io).
- Example: A 15‑second or 45‑second call → Billed as 1 full minute.
- A 1-minute-1-second call → Billed as 2 full minutes.
Breakdown: Inbound vs Outbound Toll-Free Rates
Inbound (to 800 number)
- Every toll-free call against your account is billed separately.
- The exact per-minute rate varies by country, and is not included in your standard plan (support.aircall.io, support.aircall.io).
- For country-specific rates, contact your Aircall account manager or view invoices in your dashboard (support.aircall.io).
Outbound (from your Aircall number)
- Outbound calls to other toll-free numbers may incur charges depending on your subscription package (support.aircall.io).
- Check if outbound toll-free calling is included in your plan or requires add-ons.
How to Find Your Per-Minute Rate
- Invoices: Review your past invoices under the “Unit Price” column for billed call rates (Nextiva, support.aircall.io).
- Contact Manager: For future per-minute pricing, reach out to your Aircall account representative (support.aircall.io).
Sample Cost Estimate (Hypothetical)
ScenarioExample Call LengthRounded Billed MinutesRate (e.g. $0.05/min)CostInbound 800 call2:303 min$0.05$0.15Outbound 800 call0:401 min$0.05$0.05Note: Actual rates depend on your country and plan.
Tips to Optimize Toll-Free Costs
- Monitor Usage: Check invoice “Unit Price” columns and analyze call reports for high-cost destinations.
- Bundle Calls: Consider call bundles or include toll-free calls in your subscription if available.
- Negotiate Pricing: Discuss volume-based discounts or country-specific reductions with your account manager.
- Encourage Local Calls: Where possible, use local or regional numbers to reduce toll-free traffic.
- Choose Wisely: If inbound toll-free call volume is high, invest in a plan that includes these rates.
Aircall Plan Pricing Overview
While toll-free is extra, here’s what standard plans include (GetVoIP, support.aircall.io):
- Essentials – $30/user/month (annual), $40/month (monthly); includes 1 local or toll-free number per user.
- Professional – $50/user/month annually, $70 monthly; adds analytics, Power Dialer, Salesforce integration.
- Custom – Enterprise prices with unlimited toll-free usage, API support, SLAs (min. 25 users).
Add-ons:
- Aircall AI – $9/user/month.
- Analytics+ – $15/user/month (tl;dv).
Conclusion
Understanding Aircall 800 number per minute rates empowers businesses to make informed decisions and manage telecom expenses. Rates are based on location and usage, rounded up per minute, and not bundled by default. Review invoices regularly, consult your account manager for rates and bundles, and weigh toll-free benefits against cost-effective alternatives like local numbers.
With a clear pricing strategy, you can optimize your Aircall setup to balance quality, coverage, and costs—delivering seamless customer service without surprises.
FAQs
Q1: Are inbound calls to toll-free (800) numbers free?
No. Inbound toll-free calls are billed per minute separately, even though standard inbound calls are free .
Q2: How are billed minutes calculated?
Aircall always rounds up to the nearest minute. Even 1 second is billed as 1 minute .
Q3: How do I know my per-minute rate?
Check the “Unit Price” column in your Aircall invoices or ask your account manager for up-to-date pricing .
Q4: Can I get a toll-free call bundle?
Bundles typically cover domestic/international calls. Toll-free is usually not included, but you can negotiate with your Aircall rep .
Q5: Should I use a toll-free number?
Toll-free enhances customer experience and branding, but if you get high volumes, evaluate costs versus using local numbers, which are cheaper .